Refund Policy

Last updated: October 17, 2025

Overview

At SVG.LA, we strive to provide high-quality AI-powered SVG generation and conversion services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Digital Product Nature

SVG.LA provides digital services and products that are delivered instantly upon purchase. Due to the nature of digital goods and the immediate access to our services, all sales are generally considered final once the service has been accessed or credits have been issued to your account.

Refund Eligibility

When Refunds Are Available

We may issue refunds in the following circumstances:

1. Service Unavailability: If our service experiences significant downtime or technical issues that prevent you from accessing your purchased features for an extended period (more than 48 consecutive hours).

2. Duplicate Charges: If you were accidentally charged multiple times for the same transaction due to a payment processing error.

3. Subscription Cancellation: If you cancel a subscription within 7 days of the initial purchase and have not used more than 10% of the allocated credits, you may be eligible for a prorated refund.

4. Service Non-Delivery: If purchased credits or subscription benefits were not properly delivered to your account due to a technical error on our end.

When Refunds Are Not Available

Refunds will not be issued in the following cases:

• Change of mind after purchasing credits or a subscription
• Dissatisfaction with the quality of AI-generated SVG outputs (as results can vary based on input)
• After credits have been substantially used (more than 10% of purchased amount)
• Violation of our Terms of Service resulting in account suspension or termination
• Purchases made more than 30 days ago
• Promotional or discounted purchases (unless required by law)

Subscription Cancellations

How Cancellation Works

• You may cancel your subscription at any time through your account dashboard
• Upon cancellation, your subscription will remain active until the end of your current billing period
• You will continue to have access to your remaining credits until the subscription expires
• Recurring billing will be stopped, and you will not be charged for subsequent periods
• Cancellation does not automatically entitle you to a refund for the current billing period

Prorated Refunds

If you cancel within 7 days of your initial subscription purchase and meet the eligibility criteria mentioned above, we may offer a prorated refund calculated as:

Refund Amount = Purchase Price × (1 - Credits Used / Total Credits)

Prorated refunds are only available for the first billing cycle and do not apply to renewals.

Credit Expiration

• Credits purchased or included in subscriptions expire according to the plan terms
• Free trial credits expire after 1 month
• Monthly subscription credits expire at the end of each monthly cycle
• Annual subscription credits expire after 12 months
• Expired credits are not refundable

Refund Request Process

If you believe you are eligible for a refund based on the criteria outlined above, please follow these steps:

1. Contact Support: Email us at support@svg.la within 30 days of your purchase
2. Provide Information: Include your order ID, account email, and a detailed explanation of why you're requesting a refund
3. Wait for Review: Our team will review your request within 5-7 business days
4. Receive Decision: You will be notified via email of our decision

Required Information for Refund Requests

• Your full name and account email address
• Order ID or transaction reference number
• Date of purchase
• Reason for refund request with supporting details
• Screenshots or documentation of any technical issues (if applicable)

Refund Processing

If your refund request is approved:

• Refunds will be issued to the original payment method used for the purchase
• Processing time typically takes 5-10 business days depending on your payment provider
• You will receive an email confirmation once the refund has been processed
• Credit card refunds may take an additional 3-5 business days to appear on your statement

Chargebacks and Disputes

Our Policy on Chargebacks

If you initiate a chargeback with your payment provider without first contacting us:

• Your account may be immediately suspended pending investigation
• We reserve the right to permanently terminate accounts that abuse the chargeback process
• You will be required to provide evidence that you attempted to resolve the issue with us first

Recommended Process

We strongly encourage you to contact our support team before initiating a chargeback. Most issues can be resolved quickly and amicably through direct communication.

Exceptions and Special Circumstances

Regional Consumer Protection Laws

This refund policy does not override any mandatory consumer protection rights you may have under local laws, including but not limited to:

• EU Consumer Rights Directive (14-day cooling-off period for EU customers)
• Australian Consumer Law
• UK Consumer Rights Act
• California Consumer Privacy Act (CCPA)

If local laws provide you with stronger refund rights, those rights will take precedence over this policy.

Force Majeure

In cases of force majeure events (natural disasters, government actions, pandemic restrictions, etc.) that significantly impact service delivery, we will work with affected customers on a case-by-case basis to find fair solutions, which may include service credits, extended subscriptions, or refunds.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy.

Material changes to this policy will be communicated to active subscribers via email.

Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

• Email: support@svg.la
• Response Time: We aim to respond to all inquiries within 48 hours during business days

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Note: This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy. In case of any conflict between documents, the most consumer-friendly interpretation will apply, or as required by applicable law.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.